Euskaltel

Project Description

Leading telecommunications company in the Basque Country and Galicia and has the largest fiber optic network in Euskadi with more than 350,000 kilometers installed.

During this project, within the framework of the Bind 4.0 initiative and with support to the development of the industry 4.0., we help the company to acquire a greater knowledge of its clients to improve their experience as users.

We have developed a predictive algorithm for the identification of patterns that lead to oscillations in the quality of the service helping to detect areas of action to improve service to its customers.

Project Details